If you're thinking Kosher, you're thinking of us.
New
Sale
Products
Travel kosher to Costa Rica
Visit Our Store
Store Hours
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 4:00 PM
Saturday
Closed
Sunday
9:00 AM - 3:00 PM
Get Directions
Calle 86, Contiguo al estacionamiento del restaurante Fogoncito, Rohrmoser, San José 10109 Costa Rica
Frequently asked questions
Orders and online shopping
Do I have to register on the platform?
To buy online, yes. Registration lets us issue the correct invoice, link every request to a verifiable purchase and refund you through the same payment method. To buy at the supermarket it is not mandatory, although asking for a personalized invoice makes any later request easier.
Can I change or cancel my order?
Yes. You may cancel your order at no cost while it has not entered the picking process, by writing to any of our official channels. Once picking has started, cancellation follows the rules of the right of withdrawal, which remain available to you in every case because they are a legal right.
What happens if a product is out of stock?
If a product is unavailable at the time of picking, we contact you through your registered channel to offer an equivalent substitution or to remove the item. No substitution is invoiced without your prior authorization, and we verify the kosher certification of the replacement before offering it. If we receive no answer within the picking window, the product is simply removed and not charged.
Do prices include taxes?
Yes. The prices shown on the platform are those in force on the date of your order and include the taxes applicable to each type of product, except for items legally exempt. Tax-exempt sales for people holding a valid exemption are processed only at our points of sale, not through the online platform.
Do you issue electronic invoices?
Yes. We issue and transmit every receipt to the Ministry of Finance through the current official platform, TRIBU-CR. You receive a PDF, which is the invoice you keep, and an XML file, which is the one validated by the tax authority. We issue an electronic invoice when you provide a valid ID number and an electronic receipt when you do not.
Are all your products kosher?
Yes. Our team verifies the kosher certification of every product before it reaches the shelf, before it is packed and before any substitution is offered to you. You can learn more about certification on our KosherReady page.
Where are your products manufactured?
Our products are made both in Costa Rica and abroad. We select each manufacturing partner with care to ensure high quality, reliable certification and a fair price.
Shipping and delivery
Do you deliver throughout the country?
Yes. We deliver anywhere in Costa Rica. Within our published coverage area we deliver to your door; outside it we coordinate delivery through a courier service or store pickup. We also dispatch orders bound for other countries, in which case you assume the import requirements, permits and duties of your country, as well as the transport from the dispatch point onward.
How do I find out the cost of shipping?
You can place your order and choose the Quote Shipping option: our team calculates the rate for the address you enter and sends you an email with the update. You may also ask for it through the Bamba chat or by writing to info@koshercostarica.com. In every case the shipping cost is shown to you before you confirm payment.
When will I get my order?
We dispatch your order as promptly as possible and confirm the delivery window with you. If we fail to meet the agreed deadline, article 194 of the Regulations to Law No. 7472 entitles you to the return of the amount paid with no deduction whatsoever, unless you accept a new delivery date.
Can I pick up my order at the store?
Yes. Store pickup is available and is coordinated when you place the order. Please collect your order within the agreed window: perishable goods that remain uncollected for more than twenty-four hours must be discarded for food-safety reasons.
How do you protect the cold chain?
Refrigerated and frozen products are picked last, packed with thermal protection and transported in conditions designed to preserve them until delivery. When the order travels through a courier service chosen by you, we cannot guarantee the cold chain after dispatch, which is why we do not recommend that option for frozen, refrigerated or short-shelf-life products.
What happens if no one is there to receive the order?
We attempt to contact you and wait for a reasonable time. If the order cannot be handed over, it returns to the service point and we coordinate a new delivery. After twenty-four hours without pickup or coordination, perishable products are discarded for food-safety reasons, while non-perishable products are returned to inventory and their value refunded to you, less the picking and delivery costs actually incurred.
Do you deliver alcoholic beverages?
Yes, to adults only. Delivery is made to persons who appear to be of legal age, and our team may request an identity document when the order contains alcoholic beverages or products with nicotine. If legal age cannot be verified, the delivery of those items is cancelled.
Services and customer care
Do you offer personalized catering?
Yes. We provide a personalized catering service, regardless of the venue or the size of the group. Write to sales@koshercostarica.com stating the dates, the number of guests, the type of service and any particular requirement, and our team will prepare a proposal for you.
I have a project. Can you assist me personally?
Yes. Write to sales@koshercostarica.com with the details of your project. Our team assesses its scope and dimensions and assigns a specialized agent to accompany you. Personalized attention may carry a service cost, which is explained and agreed with you before any work begins.
Can you assist me by telephone?
We work through written channels: the Bamba chat on our site, WhatsApp at +506 7100 1911 and email at info@koshercostarica.com. We do so because of the volume of enquiries and, above all, because a written record of what each customer requests protects your order and supports any claim you may need to file later.
How do you protect my personal data?
We process your data under Law No. 8968 and only for the purposes you authorized. We share it solely with the providers needed to render the service — platform, payment gateway, delivery — all bound by confidentiality. Beyond those cases, your data is disclosed only with your consent or by court order. You may exercise your rights of access, rectification, cancellation and objection at legal@koshercostarica.com.
Returns, warranties and claims
What is our return and exchange policy?
Every purchase is covered by our Online and Supermarket Purchase Policy and Regulations on Returns, Exchanges, Right of Withdrawal, Warranties and Claims, issued under Costa Rican Law No. 7472 and its Regulations. It sets out the grounds, deadlines and requirements of each procedure. You can read the full text on our purchase and returns policy page.
Do I need to present the invoice?
Yes. The proof of purchase — electronic invoice, electronic receipt or printed receipt — is required for every request. If you lost it and your purchase is registered on our platform or was invoiced with your ID number, we locate it and reissue the document at no cost before starting the process.
I bought online and changed my mind. Can I return the order?
Yes, through the right of withdrawal, within eight business days from the completion of the sale and without having to justify your decision, provided the nature of the goods allows it. Perishable goods, opened or used goods and made-to-order goods are excluded by article 77 of the Regulations to Law No. 7472.
How long does a refund take?
In a withdrawal, we return every amount received within a maximum of eight calendar days, through the same payment method you used. The time it takes to appear on your statement depends on your issuing bank and may take up to fifteen business days.
I received an expired or damaged product. What should I do?
Do not consume it. Report it the same day through any of our channels, with a photograph if possible. We replace it or refund its value, and we collect the product at no cost to you.
How long is the warranty?
The legal minimum is thirty business days from delivery of the goods. If the product comes with a warranty certificate for a longer term, the longer term prevails.
How can I file a claim?
Write to servicioalcliente@koshercostarica.com with your order number and proof of purchase. Filing a claim is free of charge, we register it with a case number and answer within eight business days. If you disagree with the answer, you may request a review at legal@koshercostarica.com and, if you are still not satisfied, file a complaint with the National Consumer Commission of the Ministry of Economy, Industry and Commerce. The procedure is described in the full policy.
