Shipping and Delivery Options
Coverage
We deliver within Costa Rica only. Every delivery is scheduled after payment of the order has been confirmed.
Available shipping options
1. Direct delivery by our own team
A personalized delivery carried out by Super Kosher Costa Rica staff. In order to confirm the cost we need the exact delivery address, since the rate is adjusted according to the location. We will coordinate the delivery date and time window with you.
2. Shipping through a parcel courier (Encomienda)
We dispatch your order to the parcel courier company you designate. The total cost has two components: the rate charged by the courier company for the transport, plus a minimum handling charge for delivering the parcel to that company's offices.
To use this option you must tell us which parcel courier service we should ship the order with and provide the destination address, a telephone number and the hours during which you can receive or collect the parcel. The cost of the courier service is paid by the customer. Our liability ends the moment we hand the parcel over to the courier service.
3. Shipping through Correos de Costa Rica
We dispatch your order through the national postal service. The total cost has two components: the rate charged by Correos de Costa Rica based on the weight of the shipment, plus a minimum handling charge for delivering the parcel to a Correos de Costa Rica office.
To use this option you must provide your full legal name, your identification number, your address in the order of province, district, neighborhood and exact address, and an email address. The cost of shipping by this means is borne by the customer. Our liability ends the moment we hand the parcel over at Correos de Costa Rica.
4. Shipping through Uber or DiDi
Available as an option for any destination in the country, provided a driver accepts the trip for the distance involved. The customer requests the trip and pays the fare directly in the Uber or DiDi app. Our team prepares the order and hands it to the assigned driver at our store. We will confirm in writing the time at which the order is ready for pickup.
Information required to complete the delivery
Very important: we cannot dispatch an order without this information in full. We will request:
- Full legal name
- Identification number
- Detailed address: province, canton, district, neighborhood and exact address with landmarks
- Telephone number
- Email address
- Chosen parcel courier company, where option 2 applies
Waived handling charge
If your order totals US$70 or more (or the equivalent in colones according to our conversion table), we will not charge the delivery handling fee on the parcel courier and Correos de Costa Rica options, to any destination in the country. In that case you only pay the rate charged by the courier company or by Correos de Costa Rica, depending on the option chosen.
Direct delivery by our own team is free of charge, from that same US$70 threshold, only in Rohrmoser, Escazú and Santa Ana. At checkout it appears as local delivery and is enabled automatically based on the postal code of your address: 10109 (Pavas and Rohrmoser); 10201, 10202 and 10203 (Escazú, San Antonio and San Rafael); and 10901 through 10906 (Santa Ana, Salitral, Pozos, Uruca, Piedades and Brasil).
Warning: destinations outside Rohrmoser, Escazú and Santa Ana
When delivery is carried out by our own team, every destination outside Rohrmoser, Escazú and Santa Ana carries a delivery cost. For the locations listed in our rate table, that amount is applied automatically at checkout. For any other destination the cost must be quoted in advance, since it depends on distance, weight and volume and cannot be calculated automatically in the online store.
In those cases, please select the «Shipping quote» option at checkout. Our team will contact you with the applicable amount and send you a payment link separate from the order. Dispatch is scheduled once that quote has been paid.
Current rates by zone
The rates below are applied automatically at checkout according to the destination province. All amounts are in US dollars.
| Zone | Destination | Rate |
|---|---|---|
| Nationwide | Correos de Costa Rica | No handling charge from US$70; you pay the postal rate separately |
| Nationwide | Parcel courier (Encomienda) | No handling charge from US$70; you pay the courier rate separately |
| San José | Rohrmoser, Escazú and Santa Ana (local delivery) | Free from US$70 |
| San José | Juan Santamaría International Airport | US$45 |
| San José | Other areas of the province | Quoted on request |
| Alajuela | La Fortuna | US$190 |
| Alajuela | Other areas of the province | Quoted on request |
| Guanacaste | Liberia Airport | US$260 |
| Guanacaste | Tamarindo and Santa Teresa | US$360 |
| Guanacaste | Other locations in the province | Quoted on request |
| Puntarenas | Jacó town centre | US$120 |
| Puntarenas | Quepos | US$240 |
| Puntarenas | Playa Uvita and surrounding area | US$360 |
| Puntarenas | Other locations in the province | Quoted on request |
| Cartago, Heredia and Limón | All destinations | Quoted on request |
These rates apply to deliveries carried out by our own team and cover the location stated. Every destination marked «quoted on request» is handled through the «Shipping quote» option, available in all provinces: selecting it charges you nothing at that moment, and our team sends you the amount with a separate payment link.
Limitation of liability
When you choose option 2 (parcel courier), option 3 (Correos de Costa Rica) or option 4 (Uber or DiDi), our liability is limited to handing the parcel over — in good condition and properly labeled — to the carrier you selected. We will forward you the waybill, tracking number or receipt that the carrier provides us at the moment of handover.
From that moment onward, custody of the goods passes to the company selected by the customer. In the event of loss, misplacement, delay, theft or damage occurring during transport, the claim must be filed directly with the parcel courier company, with Correos de Costa Rica or with the corresponding ride-hailing platform, using the waybill or receipt we provided. We will gladly supply any supporting documentation you need in order to file that claim.
Questions
To coordinate a delivery or request a shipping quote: info@koshercostarica.com · +506 7100-1911.
Postal code — frequently asked questions
How can I find out my postal code so I can take advantage of the delivery benefits with Super Kosher Costa Rica?
We publish the full list of Costa Rica postal codes on our Costa Rica Postal Codes page. Open your province, find your canton and district, and the corresponding five-digit number is shown there.
That number is what you should enter in the Postal code field at checkout. If your code is 10109 (Pavas and Rohrmoser), 10201, 10202 or 10203 (Escazú, San Antonio and San Rafael) or 10901 through 10906 (Santa Ana, Salitral, Pozos, Uruca, Piedades and Brasil), free delivery from US$70 is enabled automatically at checkout. If you are unsure which code applies to you, write to info@koshercostarica.com or call +506 7100-1911 and we will confirm it for you.
Do I need to enter the postal code to ensure an accurate delivery?
Yes. Please use the code that corresponds to your district according to the list available on our page. The postal code is what allows us to identify your district precisely, assign the correct route and, where applicable, activate free delivery.
If the field is left blank or contains a code that does not match your district, the free local delivery option may not appear at checkout even if your order qualifies, and scheduling the delivery may be delayed. That is why we always recommend filling it in using the code from the list.